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Frequently Asked Questions

RMA Request

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request RMA number, please click on the button below. RMA numbers are valid for 10 days.

Request RMA Number

Print & Ship

Place the original package into a shipping carton.
DO NOT use the original manufacturer's box as the shipping box.
Attach the shipping label to the shipping carton with the RMA number that was received.
Please do not place stickers or shipping labels on the original manufacturer’s package.
Please pack the product the same way it has been received. Products must be shipped back in the original packaging, with all the accessories and instruction manuals accompanying the product in the same state as when it has been originally received.
Ship via insured ground service with a tracking number. We are not responsible for lost or damaged packages.

Inspect

The product will be inspected upon receipt and in about 3-5 business days your refund will be applied accordingly.

Refund

Please note that a restocking fee may also be applied to your refund between 5 to 50% depending on the product's condition on receipt back.

Items should arrive in 2-5 business days, depending on your location. Products that qualify for free two-day shipping will be delivered in 1-2 business days. Orders placed after 3 pm EST time will ship the next business day.
Oversized / Overload items should arrive in 3-10 business days.

Items for sale at IPC Store.com offered with Free Shipping, when these items are returned, actual shipping charges will be deducted from any refund that is due.

IPC Store reserves the right to require the Purchaser to return goods directly to the manufacturer or distribution warehouse located in the United States of America for replacement.

Items from the following categories may not be returned once opened:

  • Any item which has been removed from its "blister-pack"
  • Ink cartridges
  • Paper
  • Bulbs and flash tubes
  • Batteries
  • Software
  • Memory cards
  • Film
  • DVDs and video tapes
  • TVs, combos and monitors 37" and larger

Other items which may not be returned in any condition:

  • Refurbished items, Discontinued items, Special Order items
  • Items for which manufacturers will not accept returns.
  • Items not purchased from us.
  • Batteries, Battery Backups, Power Protection.
  • Printers once the toner, ink or ribbon cartridges have been installed
  • All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

Register

Our website requires registration for Tax Exemption.
The iPC Store collaborates with numerous tax-exempt entities, including businesses, governmental bodies, and non-profit organizations.

Register acount

Upload

Go to the Tax Exemption section on the "My Account" page or click Apply button below. When filling out the document, please include our company name as "Cyberstorm LLC" and our address as "300 Delaware Ave, Wilmington, DE 19801 United States"

Apply

Purchase

You can check your Tax exemption status from the "My account" dashboard. You are now ready to make your first tax-free order.
Your order will be canceled if there is a problem with your tax examination documents.

My Cart

  • Sign up for a business account or log in.
  • Locate the Print a quote button on the checkout page.
    *This option is now accessible on the website's desktop version.
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